Payment
We accept Visa & MasterCard, PayPal, Direct Credit, Cheque & Money Order. We will only send out your order when your funds are cleared - usually same day for Visa & Master Card, & PayPal; the second business day for Direct Credit, three days for Cheque & Money Order.
Tax
There are 10% GST charges for all orders.
Shipping Policy
We use Australia Post and Fast Way as our main carriers depending on cost. The Shipping costs will be calculated when your order is processed and will be sent to you in an email confirmation.
It usually takes 2-7 business days to receive the order. We ship orders Monday - Thursday. If you place an order on a weekend day or national holiday it will be processed the next business day.
If you need express or insurance delivery, please contact us either by email or by calling. Your shipping fee will be calculated and will be added to your invoice.
We cannot guarantee that order cancellations made via email will be caught and cancelled. Telephoning us will insure the cancellation of your order and prevent unwanted charges and shipments.
Customer may be charged an additional shipping fee for any refused or undelivered shipment due to customer's incorrect address entered on the order form which must be reshipped. Any shipment that needs to be re-shipped will be charged at the same shipping charges that applied to the original order.
Return Policy
All claims for credit, shortages, dissatisfaction and/or damages must be placed within 10 days of receipt of merchandise.
Shipping charges are non-refundable, except in the event you have been shipped the wrong items. Customers receiving free shipping will be charged the exact shipping charge for reshipping if their order is returned for a refund of the original purchase price.
Refunds will only be made to the original payment within 7-10 days of our receipt of the return.
The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.
We recommend a shipping method that is traceable so that your shipment will not be lost in the mail.
We cannot be responsible for defects or damage caused by customer error. Our full liability is limited to the refund of the purchase price of the merchandise.
Risk of Loss
All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
